Refund Policy
Last updated: 29 April 2026 · Available in English (authoritative version)
1. The short version
If Farm Planner isn't working for you, email [email protected] within 30 days of your first paid charge and we'll refund you in full. After 30 days, refunds are at our sole discretion. Cancellation alone does NOT trigger a refund — the request must be explicit and in writing (email is fine).
2. Who issues the refund
Payments are processed by Paddle.com Market Limited as our merchant of record. Refunds are also processed by Paddle — once we approve a refund request, Paddle returns the funds to the original payment method. Bank settlement times vary (typically 5-10 business days for cards, faster for wallets).
3. Eligible refunds
You are eligible for a full refund when:
- The request is made within 30 days of your first paid charge.
- Your account hasn't been used in a way that violates the Terms of Service (Section 7, Acceptable Use).
- The charge being refunded is a Farm Planner subscription (not a third-party service routed through us).
4. Annual subscriptions
For annual subscriptions, the same 30-day full-refund window applies from the first paid charge. After day 30 of a 365-day annual subscription, refunds are at our sole discretion — we will generally consider partial pro-rata refunds for unambiguous service failures (extended downtime, data loss), but not for "I changed my mind in month 6."
5. Recurring charges after a renewal
If your monthly or annual subscription renewed and you didn't intend it to (you forgot to cancel, you didn't see the renewal notice), email us within 7 days of the renewal charge and we'll refund the renewal in full. Cancel at the same time so it doesn't renew again.
6. What's NOT refundable
- Charges older than 30 days where no service failure occurred and the cancellation was simply not made in time.
- Founding-member rate lock-ins after the founding-member window has closed (the rate is preserved on cancel-and- re-subscribe at the founding rate; the historical charges aren't refunded).
- Charges to accounts that were closed or banned for ToS violations (per Section 7 of Terms).
7. How to request a refund
- Email [email protected] with the subject line "Refund request".
- Include the email address on your Farm Planner account.
- Include the date / amount of the charge you want refunded (we'll cross-reference it; you don't need a receipt number).
- Optionally tell us what didn't work — we read every reply and most product improvements come from refund requests.
We respond within 2 business days. If approved, Paddle issues the refund within another 1-2 business days; your bank settles the credit within ~5-10 business days after that.
8. Disputed charges (chargebacks)
If you initiate a chargeback through your bank without contacting us first, we lose the ability to refund you directly and the dispute goes through Paddle's chargeback process. This is fine — but it's slower and we'd much rather solve the issue in one email exchange. Please email first.
9. Cancellation (separate from refunds)
Cancelling your subscription stops future charges but does NOT refund past charges. To do both, cancel via Profile → Subscription in the app AND email us with the refund request — they're separate actions.
10. Changes to this policy
We may revise this Refund Policy from time to time. Material changes will be noted by an updated "Last updated" date and, for substantive changes, communicated by email to active subscribers. The version of this policy in effect on the date of your charge governs that charge.
11. Contact
Refund questions: [email protected]. General questions: same address. We typically respond within 2 business days.